Packaging & Shipping
Why choose us?
A.Quality Assurance ( ISO9001 Quality Management System)
Quality Check 3 Steps
Raw Material Quality Control
Half Finished LED lights Quality Checks While In Producing Process
Production Finished Quality Checks Before Shipments
100% qualified without defects before shipment.
B. 5 Years Warranty
We guarantee 5 years warranty for whole system for 5 years, during this period, if there is any quality problems (do not caused by vandalism), repair or replacement will be provided freely, and responsible for a life-long repairing.
C。 Parts Replacing process
Taking photos of the LED lights performance, send to BIGLUX quality dept.
Fill in the quality information form.
Get the replacement acceptance from BIGLUX。
Samples: 5~7 days
Bulk Orders: 15~25 days
30% T/T in advance, paid the balance before shipment
30% T/T in advance, paid the balance against copy of B/L
L/C amount above 50,000 usd, we can accept L/C at sight
Can I have a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable
What is the lead time?
Samples need 3-5 working days, mass products need 10-15 days.
How do you ship the goods and how long does it take arrive?
Express(DHL,UPS,Fedex or TNT.), Air or Sea shipment is available depends on your need. It usually takes 3-5 days to arrive except Sea transportation.
How to precede the order if I have logo to print?
Firstly, we will prepare artwork for visual confirmation, and next we will produce a real sample for your second confirmation。 If mockup is ok, finally we will go to mass production。
How to deal with the faulty?
Firstly, our defective rate is less than 0.2%, so there is no big problem to the lights. Secondly, we usually offer 5 years warranty for our lights. Thirdly, during the guarantee period, we will resend new lights with the new order for small quantity. If there are many lights don't work, we can repair them, then resend them to you.